Tamara Status

All Systems Operational

API Operational

Customer App Operational

Checkout Operational

Partner Portal Operational

Partner App Operational

Homepage Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 9, 2025

No incidents reported today.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Intermittent OTP issue affecting logins in KSA

Resolved - This incident has been resolved.
Dec 5, 19:46 GMT+03:00

Identified - Dear valued merchants and customers,

We are currently experiencing an intermittent OTP issue in KSA that is preventing a subset of customers from logging in. As a backup, push notifications are enabled; however, this workaround may still impact some customers’ ability to log in and complete transactions.

Our teams are actively working in a war room with our service provider and have identified the source of the problem. We are prioritizing a fix and will provide updates as we make progress.

We apologize for the inconvenience and appreciate your patience.

Regards,

Tamara
Dec 5, 19:24 GMT+03:00

Service Disruption - Login & Payment Outage (Cloudflare)

Resolved - This incident has been resolved.
Dec 5, 12:16 GMT+03:00

Identified - Dear Valued Merchants and Customers,

We would like to inform you that we are currently experiencing a service disruption impacting User Login and Down Payment Processing services. The issue has been traced to a global outage from our third-party network provider, Cloudflare, which is affecting multiple services worldwide.

Our engineering team is actively working on mitigation by rerouting traffic to alternative resources. We will share an update as soon as the services are restored to full operating capacity.

We sincerely appreciate your patience and understanding.

Regards
Tamara
Dec 5, 12:10 GMT+03:00

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

Service Alert – Latency Issue on Payment Plan Page

Resolved - This incident has been resolved.
Nov 27, 03:01 GMT+03:00

Investigating - Dear Valued Merchants and Customers,

We would like to inform you that we are currently experiencing an intermittent latency issue on the app, which is impacting customers’ ability to view the payment plan page, preventing them from completing down payments.

This issue is due to a third-party service, and our technical team is actively coordinating with them to ensure it is resolved at the earliest. We will keep you updated once the service is fully restored.

We sincerely apologise for the inconvenience and appreciate your patience and understanding.

Best regards,
Tamara
Nov 27, 02:50 GMT+03:00

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.