Tamara Status

All Systems Operational

API Operational

Customer App Operational

Checkout Operational

Partner Portal Operational

Partner App Operational

Homepage Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Partial Outage - Success Rate Dip

Resolved - Dear Valued Merchants

Today morning, we experienced a technical glitch that caused a partial outage for 15 minutes, starting at approximately 5:40 AM KSA time (GMT+3). This resulted in a temporary dip in our success rate.

Our technical teams promptly investigated and resolved the issue, restoring full functionality.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we continue to ensure a seamless experience for all our merchants.

- The Tamara Team
Nov 18, 11:18 GMT+03:00

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

Application Downtime Notification

Completed - The scheduled maintenance has been completed.
Nov 9, 05:47 GMT+03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 05:00 GMT+03:00

Scheduled - Dear Valued Merchants and Customers,
To enhance our platform and ensure a seamless user experience, We would like to inform you that our System will undergo scheduled maintenance on the 09th of November from 05:00 AM to 06:00 AM [GMT+3]. During this maintenance window, our application and certain services, including check-out and repayment functionalities, will be temporarily unavailable. Please note that transactions cannot be processed and access to the application will be restricted during this period. We encourage you to plan your transactions accordingly and appreciate your cooperation.Thank you for your patience and understanding
Nov 6, 19:01 GMT+03:00

Nov 8, 2024

Application Downtime Notification

Completed - The scheduled maintenance has been completed.
Nov 8, 06:21 GMT+03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 05:00 GMT+03:00

Scheduled - Dear Valued Merchants and Customers,
To enhance our platform and ensure a seamless user experience, We would like to inform you that our System will undergo scheduled maintenance on the 08th of November from 05:00 AM to 06:30 AM [GMT+3]. During this maintenance window, our application and certain services, including check-out and repayment functionalities, will be temporarily unavailable. Please note that transactions cannot be processed and access to the application will be restricted during this period. We encourage you to plan your transactions accordingly and appreciate your cooperation.Thank you for your patience and understanding
Nov 6, 18:59 GMT+03:00

Nov 7, 2024

Service Disruption: OTP Delivery Issue

Resolved - This incident has been resolved.
Nov 7, 11:01 GMT+03:00

Identified - Dear Valued Merchants and Customers,

We are currently experiencing a technical issue affecting OTP delivery, which is preventing customers from receiving OTPs needed for login and transaction verification. This may result in an inability to access accounts or complete transactions at this time.

Our teams are working with the highest priority to resolve this issue as swiftly as possible. We are committed to restoring full functionality soon and will provide regular updates as we work through this.

Thank you for your patience and understanding.
Nov 7, 10:32 GMT+03:00