All Systems Operational

API ? Operational
Customer App ? Operational
Checkout ? Operational
Partner Portal ? Operational
Partner App ? Operational
Homepage Operational
Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 15, 2025

No incidents reported today.

Nov 14, 2025
Scheduled Maintenance Notification – Application Downtime
Completed - The scheduled maintenance has been completed.
Nov 14, 06:15 GMT+03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:30 GMT+03:00
Scheduled - Dear Valued Merchants & Customers,

We would like to inform you of a scheduled maintenance activity planned for 14th November 2025 as part of our ongoing commitment to improve platform stability, performance, and overall experience.

During this time, our technical teams will be performing important system upgrades and optimisations to enhance reliability and ensure smoother operations moving forward.

🗓️ Date: 14th November 2025
⏰ Time: 05:30 AM – 06:15 AM [GMT+3]

🔒 Impact:
⚠️ Access to the application will be temporarily unavailable
🚫 customers will not be able to log in or access their accounts during this time.
💳 Transactions (checkout, repayment, etc.) will be unavailable

We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to serve you better.

✅ A follow-up notification will be shared once the maintenance is successfully completed.

Best Regards
Tamara
Nov 4, 12:43 GMT+03:00
Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025
Service Alert – Latency Issue on Payment Plan Page
Resolved - This incident has been resolved.
Nov 8, 04:51 GMT+03:00
Update - Dear Valued Merchants and Customers

We are continuing to experience an intermittent latency issue affecting customers’ ability to view the payment plan page and complete down payments in KSA and UAE.

Our technical team remains engaged in an active war room and is working closely with the third-party service provider to identify the exact root cause and restore normal service.

Further updates will be shared as we make progress toward resolution.

Regards
Tamara
Nov 8, 04:01 GMT+03:00
Identified - Dear Valued Merchants and Customers,

We would like to inform you that we are currently experiencing an intermittent latency issue on the app, which is impacting customers’ ability to view the payment plan page, preventing them from completing down payments.

This issue is due to a third-party service, and our technical team is actively coordinating with them to ensure it is resolved at the earliest. We will keep you updated once the service is fully restored.

We sincerely apologise for the inconvenience and appreciate your patience and understanding.

Best regards,
Tamara
Nov 8, 03:13 GMT+03:00
Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Service Disruption – Temporary Application Latency
Resolved - Dear Valued Merchants and Customers,

We experienced a technical issue from 13:55 to 14:10 (KSA time), which temporarily prevented customers from logging in and performing transactions, including down payments and repayments.

We are pleased to inform you that the issue has been fully resolved and all services are now fully operational.

We sincerely apologise for any inconvenience caused and appreciate your patience and understanding.

Thank you,
Tamara
Nov 4, 14:19 GMT+03:00
Nov 3, 2025
Service Disruption: Latency Issue on the App
Resolved - This incident has been resolved.
Nov 3, 13:23 GMT+03:00
Identified - Dear Valued Merchants and Customers,

We would like to inform you that we are currently experiencing a latency issue on the app, which is impacting customers’ ability to log in, as well as to make down payments and repayments.

Our technical team has identified the root cause, and a war room is in progress to resolve the issue at the earliest. We will keep you updated once the service is fully restored.

We sincerely apologise for the inconvenience and appreciate your patience and understanding.

Best regards,
Tamara
Nov 3, 13:07 GMT+03:00
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

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