All Systems Operational

API ? Operational
Customer App ? Operational
Checkout ? Operational
Partner Portal ? Operational
Partner App ? Operational
Homepage Operational
Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Notification – Application Downtime Nov 14, 2025 05:30-06:15 GMT+03:00

Dear Valued Merchants & Customers,

We would like to inform you of a scheduled maintenance activity planned for 14th November 2025 as part of our ongoing commitment to improve platform stability, performance, and overall experience.

During this time, our technical teams will be performing important system upgrades and optimisations to enhance reliability and ensure smoother operations moving forward.

🗓️ Date: 14th November 2025
⏰ Time: 05:30 AM – 06:15 AM [GMT+3]

🔒 Impact:
⚠️ Access to the application will be temporarily unavailable
🚫 customers will not be able to log in or access their accounts during this time.
💳 Transactions (checkout, repayment, etc.) will be unavailable

We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to serve you better.

✅ A follow-up notification will be shared once the maintenance is successfully completed.

Best Regards
Tamara
Posted on Nov 04, 2025 - 12:43 GMT+03:00
Nov 8, 2025
Service Alert – Latency Issue on Payment Plan Page
Resolved - This incident has been resolved.
Nov 8, 04:51 GMT+03:00
Update - Dear Valued Merchants and Customers

We are continuing to experience an intermittent latency issue affecting customers’ ability to view the payment plan page and complete down payments in KSA and UAE.

Our technical team remains engaged in an active war room and is working closely with the third-party service provider to identify the exact root cause and restore normal service.

Further updates will be shared as we make progress toward resolution.

Regards
Tamara
Nov 8, 04:01 GMT+03:00
Identified - Dear Valued Merchants and Customers,

We would like to inform you that we are currently experiencing an intermittent latency issue on the app, which is impacting customers’ ability to view the payment plan page, preventing them from completing down payments.

This issue is due to a third-party service, and our technical team is actively coordinating with them to ensure it is resolved at the earliest. We will keep you updated once the service is fully restored.

We sincerely apologise for the inconvenience and appreciate your patience and understanding.

Best regards,
Tamara
Nov 8, 03:13 GMT+03:00
Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Service Disruption – Temporary Application Latency
Resolved - Dear Valued Merchants and Customers,

We experienced a technical issue from 13:55 to 14:10 (KSA time), which temporarily prevented customers from logging in and performing transactions, including down payments and repayments.

We are pleased to inform you that the issue has been fully resolved and all services are now fully operational.

We sincerely apologise for any inconvenience caused and appreciate your patience and understanding.

Thank you,
Tamara
Nov 4, 14:19 GMT+03:00
Nov 3, 2025
Service Disruption: Latency Issue on the App
Resolved - This incident has been resolved.
Nov 3, 13:23 GMT+03:00
Identified - Dear Valued Merchants and Customers,

We would like to inform you that we are currently experiencing a latency issue on the app, which is impacting customers’ ability to log in, as well as to make down payments and repayments.

Our technical team has identified the root cause, and a war room is in progress to resolve the issue at the earliest. We will keep you updated once the service is fully restored.

We sincerely apologise for the inconvenience and appreciate your patience and understanding.

Best regards,
Tamara
Nov 3, 13:07 GMT+03:00
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Service Update – Checkout Issues Resolved
Resolved - Dear valued merchants and customers,

We would like to inform you that earlier this week, we experienced two related issues affecting the checkout experience for some users:

In certain cases, customers were redirected to an error or failure page after completing their payment, even though the payment was successfully processed.

In some transactions, customers were redirected to a cancel URL and merchants initially received a canceled status, even though the payment and order were later confirmed as approved.

Our teams investigated these incidents with high priority, and both issues have now been fully resolved. All systems are functioning normally, and no further impact is expected.

We sincerely apologise for any inconvenience caused and appreciate your understanding and continued trust in Tamara.

Best Regards
The Tamara Team
Oct 29, 14:46 GMT+03:00
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Delay in Order Reflection on Partner Portal
Resolved - This incident has been resolved.
Oct 27, 20:24 GMT+03:00
Monitoring - Dear Valued Customers and Merchants,

We are currently experiencing an issue where orders are successfully recorded in our internal system; however, there is a delay in reflecting them on the Partner Portal.

🔍 Please note that this is a temporary issue, and we are actively working with all relevant technical stakeholders to resolve it as soon as possible.

✅ We kindly request our merchant partners to proceed with handing over the products to customers, as the orders have been securely recorded in our system.

We appreciate your understanding and patience. Further updates will be shared as we make progress.

Thank you,
Team Tamara
Oct 27, 16:54 GMT+03:00
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage