Tamara Status

All Systems Operational

API Operational

Customer App Operational

Checkout Operational

Partner Portal Operational

Partner App Operational

Homepage Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 25, 2025

No incidents reported today.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

Service Disruption - Payment Plan Page Infinite Loading

Resolved - This incident has been resolved.
Nov 18, 18:05 GMT+03:00

Identified - Dear valued Customers & Merchants,

We would like to inform you that we are currently experiencing an issue where customers may get stuck on the Payment Plan page, causing the screen to load indefinitely.

This issue is due to a third-party service outage, and our teams are actively working in a war room to troubleshoot and resolve the problem as quickly as possible.

📌 Impact:
Customers may be unable to complete down payments during this period.

We sincerely apologise for the inconvenience and will share an update as soon as the service is restored.

Thank you for your understanding.
Tamara
Nov 18, 17:55 GMT+03:00

Intermittent Login & Payment Outage (Cloudflare)

Resolved - Dear Valued Merchants and Customers,

We would like to let you know that earlier today we experienced an intermittent service disruption, lasting approximately one hour, that impacted User Login and Down Payment Processing services; the root cause was identified as a global outage of our third-party network provider, Cloudflare, which affected many services worldwide.Our engineering team successfully mitigated the problem by rerouting traffic to an alternate resources and all impacted services have been restored to full operating capacity, so you should now be able to proceed with all transactions without further issue, and we appreciate your patience and understanding.

Best Regards
Tamara
Nov 18, 17:17 GMT+03:00

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

Scheduled Maintenance Notification – Application Downtime

Completed - The scheduled maintenance has been completed.
Nov 14, 06:15 GMT+03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:30 GMT+03:00

Scheduled - Dear Valued Merchants & Customers,

We would like to inform you of a scheduled maintenance activity planned for 14th November 2025 as part of our ongoing commitment to improve platform stability, performance, and overall experience.

During this time, our technical teams will be performing important system upgrades and optimisations to enhance reliability and ensure smoother operations moving forward.

🗓️ Date: 14th November 2025
⏰ Time: 05:30 AM – 06:15 AM [GMT+3]

🔒 Impact:
⚠️ Access to the application will be temporarily unavailable
🚫 customers will not be able to log in or access their accounts during this time.
💳 Transactions (checkout, repayment, etc.) will be unavailable

We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to serve you better.

✅ A follow-up notification will be shared once the maintenance is successfully completed.

Best Regards
Tamara
Nov 4, 12:43 GMT+03:00

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.