Resolved -
Dear Valued Customers and Merchants,
We are pleased to inform you that the technical issue impacting down payments for customers in the UAE and KSA has been resolved. The issue, which caused transaction failures during checkout, was identified and promptly addressed by our technical teams.
Services are now fully restored, and customers should be able to complete their transactions without any interruptions.
If you have any further questions or concerns, please don’t hesitate to contact our support team.
Thank you for your continued trust in Tamara.
Jan 6, 18:34 GMT+03:00
Identified -
Dear Valued Customers and Merchants,
We regret to inform you that we are currently experiencing a technical issue impacting down payments for customers in the UAE and KSA. This has resulted in transaction failures during checkout.
Our teams have identified the root cause and are actively working to resolve the issue as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your patience while we work to restore normal service. Further updates will be shared as soon as they are available.
Thank you for your understanding.
Jan 6, 17:58 GMT+03:00