All Systems Operational
API ? Operational
Customer App ? Operational
Checkout ? Operational
Partner Portal ? Operational
Partner App ? Operational
Homepage Operational
Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2025

No incidents reported today.

Feb 21, 2025
Scheduled Maintenance Notification – Impact on New Customers
Completed - The scheduled maintenance has been completed.
Feb 21, 07:00 GMT+03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 06:00 GMT+03:00
Scheduled - Dear Valued Merchants and Customers,

We would like to inform you about a scheduled maintenance activity aimed at enhancing our platform’s performance and ensuring a seamless experience for our customers. During this time, new customers in KSA and UAE will be unable to complete ID verification, thus restricting them to perform any transactions, while existing customers will not be affected and can continue using Tamara services as usual. We appreciate your patience and understanding. If you have any questions, please reach out to our support team.

Best Regards,
Tamara Team
Feb 19, 20:41 GMT+03:00
Feb 20, 2025
Postponement of SSL Certificate Update
Completed - Dear Merchants,

Due to unforeseen circumstances and issues faced by a few merchants in updating the certificate, we are postponing the SSL certificate update indefinitely. A new date will be communicated soon.

Important Actions:

1. If you have already added the new certificate, please do not delete the old one.
2. If you haven’t added the new certificate yet, please ensure it is added to avoid future disruptions.

For any concerns, please reach out to your Account Manager. We appreciate your cooperation and will keep you updated on the revised schedule.

Best regards,
Tamara Team
Feb 20, 22:03 GMT+03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:57 GMT+03:00
Scheduled - Dear Merchants,

Due to unforeseen circumstances and issues faced by a few merchants in updating the certificate, we are postponing the SSL certificate update indefinitely. A new date will be communicated soon.

Important Actions:

1. If you have already added the new certificate, please do not delete the old one.
2. If you haven’t added the new certificate yet, please ensure it is added to avoid future disruptions.

For any concerns, please reach out to your Account Manager. We appreciate your cooperation and will keep you updated on the revised schedule.

Best regards,
Tamara Team
Feb 20, 21:56 GMT+03:00
Feb 19, 2025

No incidents reported.

Feb 18, 2025

No incidents reported.

Feb 17, 2025
Temporary Service Disruption - SMS ISSUE - KSA
Resolved - Dear Valued Merchants and Customers,

Between 5:45 PM KSA and 6:15 PM (GMT+3), we experienced an outage with one of our SMS providers in KSA, impacting SMS delivery for some customers. The issue was related to a third-party service provider and has now been fully resolved.

Thank you for your patience. Please reach out if you face any further issues.

Best regards,
Tamara Team
Feb 17, 18:14 GMT+03:00
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

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