Tamara Status

All Systems Operational

API Operational

Customer App Operational

Checkout Operational

Partner Portal Operational

Partner App Operational

Homepage Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 13, 2024

No incidents reported today.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

Delayed Order Reflections On Partner Portal

Resolved - Dear Valued Merchants and Partners,

We are pleased to inform you that the issue causing order sync delays has been fully resolved. No further delays in order synchronization have been observed, and all systems are functioning normally.

We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue. If you have any further concerns or notice any irregularities, please do not hesitate to contact us.

Thank you for your continued partnership.
Sep 4, 12:28 GMT+03:00

Identified - Dear Valued Merchants and Partners

We are currently experiencing an issue where orders are successfully processed but are taking additional time to reflect on the Merchant portal. Please note that this issue is affecting only a small number of merchants and orders. We are working closely with our technical teams to resolve this as quickly as possible.

We sincerely apologize for any inconvenience this may cause and will keep you updated on the progress.
Sep 4, 12:16 GMT+03:00

Partial Service Disruption - Partner Portal

Completed - The scheduled maintenance has been completed.
Sep 4, 06:00 GMT+03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 05:00 GMT+03:00

Scheduled - Dear valued merchants and partners,

We wish to inform you of an upcoming scheduled maintenance window aimed at enhancing our partner portal platform and ensuring optimal performance. During this maintenance period, we will be upgrading the partner production DB. As a result, our partner portal will experience downtime for approximately one hour.

Maintenance Details:
Date and Time: Wednesday, September 04th at 2:00 am UTC (5:00 AM KSA, 6:00 AM UAE)
Affected Service: Partner Portal and Merchant App

Your understanding and patience during this maintenance window are greatly appreciated. We strive to ensure that our platform remains robust and reliable, and we apologise for any inconvenience this may cause. Thank you for your continued partnership and support.
Aug 29, 09:24 GMT+03:00

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.