All Systems Operational
API ? Operational
90 days ago
99.94 % uptime
Today
User App ? Operational
90 days ago
99.94 % uptime
Today
Checkout ? Operational
90 days ago
99.94 % uptime
Today
Partner Portal Operational
90 days ago
99.94 % uptime
Today
Homepage Operational
90 days ago
99.99 % uptime
Today
Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 07:00 GMT+03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 GMT+03:00
Scheduled - Dear valued merchants and partners,

We wish to inform you of an upcoming scheduled maintenance window aimed at enhancing our partner portal platform and ensuring optimal performance. During this maintenance period, we will be upgrading the partner production DB. As a result, our partner portal will experience downtime for approximately one hour.

Maintenance Details:
Date and Time: Wednesday, May 15th at 3:00 am UTC (6:00 AM KSA, 7:00 AM UAE)
Affected Service: Partner Portal and Merchant App

Your understanding and patience during this maintenance window are greatly appreciated. We strive to ensure that our platform remains robust and reliable, and we apologise for any inconvenience this may cause. Thank you for your continued partnership and support.

May 8, 14:46 GMT+03:00
Resolved - Dear Customers and Merchants,

We are pleased to inform you that the SMS delivery issue affecting logins in the UAE and Kuwait has been successfully resolved. Our internal team, in collaboration with our service provider, has diligently worked to address the underlying issue, and we have confirmed that normal service levels have been restored.

We sincerely apologize for any inconvenience this disruption may have caused to your business operations. Your patience and understanding throughout this process have been greatly appreciated.

Should you encounter any further issues or have any questions, please do not hesitate to reach out to our support team for assistance. Thank you for your continued cooperation.

May 15, 03:52 GMT+03:00
Identified - Dear Customers and Merchants,
We regret to inform you that we are currently experiencing an ongoing issue with SMS delivery, particularly affecting logins in the UAE and Kuwait. Our internal team has identified the issue with our service provider and is actively collaborating with them to restore normal service levels.
We understand the impact that this disruption may have on your business operations and sincerely apologize for any inconvenience caused. Please rest assured that we are prioritizing efforts to resolve this issue promptly. We appreciate your patience and understanding during this time.
We will continue to provide updates as we work towards a resolution. Thank you for your cooperation.

May 15, 03:42 GMT+03:00
May 14, 2024
Resolved - Dear valued merchants and Customers,
We are delighted to inform you that the ongoing issue affecting our third party payment gateway services has been successfully resolved. We are pleased to inform that transactions with Apple Pay and Mada cards are now functioning flawlessly without any disruptions. We apologise for any inconvenience caused during the disruption and we truly appreciate your patience and understanding throughout the recovery process.

May 14, 16:21 GMT+03:00
Monitoring - We have an update here ! We are glad to inform that our third party payment gateway services are gradually coming back online. Our dedicated team has been working tirelessly with our service providers to make sure the services are up, and While we are not completely out of it, we are actively monitoring the recovery process to ensure a seamless payment experience for you.Thanks for your Co-operation.
May 14, 15:22 GMT+03:00
Investigating - Dear Valued Customers and Merchants,
We regret to inform you that we are currently encountering a significant increase in order declines, particularly with transactions involving third-party payment service providers utilising Mada cards and Apple Pay during the checkout process. Our internal team has identified the issue and is actively collaborating with our payment service providers to restore normal service levels.
We understand the impact that this disruption may have on your business operations and sincerely apologize for any inconvenience caused. Please rest assured that we are prioritizing efforts to resolve this issue promptly. We appreciate your patience and understanding during this time.

We will continue to provide updates as we work towards a resolution. Thank you for your cooperation.

May 14, 13:59 GMT+03:00
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.