Tamara Status

All Systems Operational

API Operational

Customer App Operational

Checkout Operational

Partner Portal Operational

Partner App Operational

Homepage Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 5, 2024

No incidents reported today.

Dec 4, 2024

Temporary Service Interruption - Down Payments

Resolved - Dear Valued Merchants and Customers,

Earlier today, between 09:40 AM and 09:50 AM (UAE time), we experienced a technical glitch that intermittently impacted down payments for few customers. During this brief 10-minute window, our success rate dropped causing some customers to face difficulties completing their transactions.
We are pleased to inform you that the issue has been resolved, and services are now fully restored.
We sincerely thank you for your patience and understanding during this brief disruption. If you have any further concerns or require assistance, please do not hesitate to contact us.
Dec 4, 09:36 GMT+03:00

Dec 3, 2024

Temporary Service Interruption - Down Payments and Mada Transactions

Resolved - Dear Valued Merchants and Customers,

Earlier today, we experienced a technical glitch that impacted down payments and repayments for Mada users. The issue lasted for approximately 25 minutes, during which some customers faced difficulties completing their transactions.

We are pleased to inform you that the issue has been resolved, and services are now fully restored.

We sincerely thank you for your patience and understanding during this brief disruption. If you have any further concerns or require assistance, please do not hesitate to contact us.
Dec 3, 11:11 GMT+03:00

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

Service Interruption - SMS Delivery Issue

Resolved - Dear Customers and Merchants,

We regret to inform you that earlier today, we experienced an issue with SMS delivery that impacted in-store services in the UAE, in-store and online services in KSA, and in-store services in Kuwait.

The outage lasted approximately 45 minutes, from 1:00 AM to 1:45 AM KSA time, due to an issue with our service provider. Our internal team worked closely with them, and the issue has now been fully resolved.

We sincerely apologize for any inconvenience caused and appreciate your understanding as we continue to prioritize uninterrupted service for our customers and merchants.
Nov 27, 02:26 GMT+03:00

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

Intermittent Payment Processing Issue

Resolved - Dear Valued Customers and Merchants,

We are pleased to inform you that the intermittent issue affecting card transactions and down payments has been successfully resolved. All systems are now operating normally.

We sincerely thank you for your patience and understanding during this time.
Nov 21, 08:54 GMT+03:00

Identified - Dear Valued Customers and Merchants,

We are currently experiencing a technical issue causing intermittent card payment failures, which may impact down payments for a limited number of customers. Our teams have identified the root cause and are actively working to resolve the issue.

We assure you that this is being treated with the highest priority, and we will keep you updated on the progress.

Thank you for your understanding.
Nov 21, 08:44 GMT+03:00