Resolved -
Dear Valued Merchants and Customers,
We are pleased to inform you that the system migration has been successfully completed, and Tamara services are now fully restored.
You may now resume using Tamara for transactions as usual. Merchants, please ensure Tamara is enabled on your platforms to continue offering a seamless payment experience to your customers.
We appreciate your patience and understanding during this necessary downtime. If you encounter any issues, please reach out to our support team.
Best regards,
Tamara Team
Feb 27, 19:31 GMT+03:00
Update -
Dear Valued Customers and Merchants,
Due to unavoidable circumstances and the need to manage high traffic, we are temporarily bringing our system down to migrate to a new server. This essential activity requires a brief downtime, during which Tamara services will be unavailable.
⏳ Downtime Window:
📅 Today
⏰ 07:45 PM – 08:15 PM UAE Time (GMT+4)
We understand this may cause inconvenience, and we sincerely apologize. This migration is necessary to ensure system stability and improved performance.
Thank you for your patience and understanding.
Feb 27, 18:33 GMT+03:00
Identified -
Dear Valued Merchants and Customers,
We are currently experiencing an issue where our app is taking longer than expected to load, preventing some users from browsing , making down payments and repayments. This is an intermittent issue, and our team is actively investigating it in a war room to identify the root cause and implement a fix.
We apologize for any inconvenience this may cause and appreciate your patience. We will provide further updates as soon as we have more information.
Best regards,
Tamara Team
Feb 27, 18:09 GMT+03:00
