All Systems Operational

API ? Operational
Customer App ? Operational
Checkout ? Operational
Partner Portal ? Operational
Partner App ? Operational
Homepage Operational
Webhooks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled SSL Certificate upgrade Apr 4, 2025 05:00-06:00 GMT+03:00

Dear Merchants

We will be updating our SSL certificate on Friday, April 04th, at 05:00 KSA / 6:00 AM UAE time. The new certificate will be valid until March 10, 2026.

Action Required for Certificate Pinning Users:

Please add the new certificate without deleting the existing one. Contact your Account Manager to obtain the new certificate.Merchants who do not update to our new certificate may experience connectivity issues and failed connections once the old certificate expires.For merchants who do not use certificate pinning, the risk is minimal, and you should not experience any service disruptions.

What is an SSL Certificate?
An SSL certificate is a digital certificate used to establish a secure connection between a server and a client. It verifies the server's identity to prevent attackers from impersonating it.

Best Regards,
Tamara Team.
Posted on Mar 18, 2025 - 17:49 GMT+03:00
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Service Disruption - Affecting Down Payments in UAE
Resolved - Dear Valued Merchants,

The issue affecting UAE customers, where they were unable to complete down payments due to a redirection issue at checkout, has been resolved. As of 13:30 UAE time, customers can now successfully proceed with their transactions without any disruptions.

Thank you for your patience while we worked on this. If you continue to experience any issues, please reach out to our support team.

Best regards,
Tamara Team
Mar 20, 12:47 GMT+03:00
Identified - Dear Valued Merchants,

We would like to inform you that since 12:30 PM UAE time, we have been experiencing an issue where users in the UAE are unable to complete down payments. Affected users are not being redirected to the checkout step to finalize their payment.

Our team is actively working in a war room, and we have identified the issue. A fix is currently in progress, and we will provide further updates as soon as possible.

We apologize for the inconvenience and appreciate your patience.

Best regards,
Tamara Team
Mar 20, 12:01 GMT+03:00
Mar 19, 2025
Partial Service Disruption - OTP Delivery Impacting In-Store Transactions
Resolved - This incident has been resolved.
Mar 19, 20:38 GMT+03:00
Identified - Dear Valued Merchants,

We would like to inform you that we are currently experiencing an issue from 4:30 PM ( GMT+3) where some in-store merchants are facing difficulties, with customers not receiving OTPs to complete transactions. This issue is impacting the completion of checkout at the in-store level, while online orders are being processed without issues.

Our team is actively troubleshooting in a war room, and we are working diligently to resolve it as quickly as possible. We will continue to keep you updated on the progress.


We appreciate your patience and understanding during this time.

Best regards,
Tamara Team
Mar 19, 18:02 GMT+03:00
← Incident History Powered by Atlassian Statuspage