Tamara Status

All Systems Operational

API Operational

Customer App Operational

Checkout Operational

Partner Portal Operational

Partner App Operational

Homepage Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Service Interruption : Down Payment Issues

Resolved - Dear Valued Customers and Merchants,

We are pleased to inform you that the technical glitch impacting down payments has been resolved. All users should now be able to complete their down payments without any issues.We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

Thank you for your continued support.
Jul 16, 07:30 GMT+03:00

Identified - Dear Valued Customers and Merchants,

We regret to inform you that we are currently experiencing a technical glitch that is impacting down payments. While this issue is intermittent and does not affect all users, some users are unable to complete their down payments.
Our team is working on resolving this issue with the highest priority. We will keep you updated on our progress.
We apologize for any inconvenience this may cause and appreciate your patience and understanding
Jul 16, 07:20 GMT+03:00

Jul 15, 2024

Scheduled SSL Certificate Update

Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 GMT+03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:00 GMT+03:00

Scheduled - Dear Merchants

We will be updating our SSL certificate on Monday, July 15th, at 05:00 KSA / 6:00 AM UAE time. The new certificate will be valid until April 5, 2025, at 16:36:23 GMT.

Action Required for Certificate Pinning Users:

If you are using certificate pinning—a security measure that ensures connections are only made to trusted servers like Tamara—you will need to update Tamara's trusted certificate or public certificate on your end before Monday, July 15th to avoid any disruptions. Please add the new certificate without deleting the existing one. Contact your Account Manager to obtain the new certificate.

What is an SSL Certificate?
An SSL certificate is a digital certificate used to establish a secure connection between a server and a client. It verifies the server's identity to prevent attackers from impersonating it.

Thank you for your attention to this matter.
Jul 11, 14:31 GMT+03:00

Jul 14, 2024

No incidents reported.

Jul 13, 2024

MADA Scheduled Maintenance Window - Al Rahji Bank and Riyad Bank

Completed - The scheduled maintenance has been completed.
Jul 13, 07:30 GMT+03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 03:00 GMT+03:00

Scheduled - Dear Valued Customers and Merchants ,

We would like to inform you of a scheduled maintenance by MADA for the following entities during the specified time intervals:

Entity Name Start Time End Time
Al Rahji Bank 02:00 KSA, 13 July 2024 06:00 KSA, 13 July 2024
Riyad Bank 02:00 KSA, 13 July 2024 06:00 KSA, 13 July 2024

During this maintenance window, customers may experience intermittent failures in E-commerce and Point of sale transactions for the given Issuer Banks .We apologize for any inconvenience this may cause and appreciate your understanding .
Jul 11, 15:11 GMT+03:00