Resolved -
Dear valued merchants and Customers,
We are delighted to inform you that the ongoing issue affecting our third party payment gateway services has been successfully resolved. We are pleased to inform that transactions with Apple Pay and Mada cards are now functioning flawlessly without any disruptions. We apologise for any inconvenience caused during the disruption and we truly appreciate your patience and understanding throughout the recovery process.
May 14, 16:21 GMT+03:00
Monitoring -
We have an update here ! We are glad to inform that our third party payment gateway services are gradually coming back online. Our dedicated team has been working tirelessly with our service providers to make sure the services are up, and While we are not completely out of it, we are actively monitoring the recovery process to ensure a seamless payment experience for you.Thanks for your Co-operation.
May 14, 15:22 GMT+03:00
Investigating -
Dear Valued Customers and Merchants,
We regret to inform you that we are currently encountering a significant increase in order declines, particularly with transactions involving third-party payment service providers utilising Mada cards and Apple Pay during the checkout process. Our internal team has identified the issue and is actively collaborating with our payment service providers to restore normal service levels.
We understand the impact that this disruption may have on your business operations and sincerely apologize for any inconvenience caused. Please rest assured that we are prioritizing efforts to resolve this issue promptly. We appreciate your patience and understanding during this time.
We will continue to provide updates as we work towards a resolution. Thank you for your cooperation.
May 14, 13:59 GMT+03:00