We are pleased to inform you that the SMS delivery issue affecting logins in the UAE and Kuwait has been successfully resolved. Our internal team, in collaboration with our service provider, has diligently worked to address the underlying issue, and we have confirmed that normal service levels have been restored.
We sincerely apologize for any inconvenience this disruption may have caused to your business operations. Your patience and understanding throughout this process have been greatly appreciated.
Should you encounter any further issues or have any questions, please do not hesitate to reach out to our support team for assistance. Thank you for your continued cooperation.
Posted May 15, 2024 - 03:52 GMT+03:00
Identified
Dear Customers and Merchants, We regret to inform you that we are currently experiencing an ongoing issue with SMS delivery, particularly affecting logins in the UAE and Kuwait. Our internal team has identified the issue with our service provider and is actively collaborating with them to restore normal service levels. We understand the impact that this disruption may have on your business operations and sincerely apologize for any inconvenience caused. Please rest assured that we are prioritizing efforts to resolve this issue promptly. We appreciate your patience and understanding during this time. We will continue to provide updates as we work towards a resolution. Thank you for your cooperation.