The issue affecting UAE customers, where they were unable to complete down payments due to a redirection issue at checkout, has been resolved. As of 13:30 UAE time, customers can now successfully proceed with their transactions without any disruptions.
Thank you for your patience while we worked on this. If you continue to experience any issues, please reach out to our support team.
Best regards, Tamara Team
Posted Mar 20, 2025 - 12:47 GMT+03:00
Identified
Dear Valued Merchants,
We would like to inform you that since 12:30 PM UAE time, we have been experiencing an issue where users in the UAE are unable to complete down payments. Affected users are not being redirected to the checkout step to finalize their payment.
Our team is actively working in a war room, and we have identified the issue. A fix is currently in progress, and we will provide further updates as soon as possible.
We apologize for the inconvenience and appreciate your patience.