We experienced a technical issue from 13:55 to 14:10 (KSA time), which temporarily prevented customers from logging in and performing transactions, including down payments and repayments.
We are pleased to inform you that the issue has been fully resolved and all services are now fully operational.
We sincerely apologise for any inconvenience caused and appreciate your patience and understanding.
Thank you, Tamara
Posted Nov 04, 2025 - 14:19 GMT+03:00
This incident affected: Customer App, Checkout, and Homepage.