We are currently experiencing an intermittent OTP issue in KSA that is preventing a subset of customers from logging in. As a backup, push notifications are enabled; however, this workaround may still impact some customers’ ability to log in and complete transactions.
Our teams are actively working in a war room with our service provider and have identified the source of the problem. We are prioritizing a fix and will provide updates as we make progress.
We apologize for the inconvenience and appreciate your patience.