We are happy to report that the incident has been fully resolved. Our services are now operating normally, and we have implemented measures to prevent a recurrence. We sincerely appreciate your patience and understanding throughout this period.
Thank you for your continued trust in our services.
Posted Apr 10, 2024 - 01:04 GMT+03:00
Update
We are pleased to announce that all services have now returned to normal. While we are moving past the incident, our team remains vigilant and will continue monitoring the situation closely to ensure stability and performance.
Thank you for your patience and support through this time. We are committed to providing reliable service and appreciate your understanding.
Posted Apr 10, 2024 - 00:36 GMT+03:00
Monitoring
Our service has been partially restored, but we are not yet fully operational. Rest assured, our team continues to work closely with our cloud provider to resolve the remaining issues as quickly as possible. We are making steady progress and are committed to restoring full service functionality.
Thank you for your continued patience and understanding. We will provide further updates as soon as more information becomes available.
Posted Apr 09, 2024 - 23:22 GMT+03:00
Identified
We have successfully identified the root cause of the ongoing issue, which is linked to our cloud infrastructure. Our team is now actively working in close collaboration with our cloud service provider to resolve this matter as swiftly and efficiently as possible.
We understand the importance of reliability and are committed to restoring full service functionality at the earliest. We appreciate your patience and support during this time and will provide further updates as they become available.
Posted Apr 09, 2024 - 21:24 GMT+03:00
Investigating
Dear valued customers and merchants, We regret to inform you that our website is currently experiencing technical difficulties, resulting in an inability to access our services. This issue is impacting both our merchants and customers, and we understand the inconvenience it may be causing. Our team is diligently working to resolve this matter on a priority basis. Rest assured, we are sparing no effort to restore normal functionality to our platform as quickly as possible. We will keep you updated on our progress throughout the resolution process. We deeply value your patronage and understand the importance of our services to both our customers and merchants. Please accept our sincerest apologies for any inconvenience this situation may have caused.Thank you for your patience and understanding as we work to rectify this issue promptly.
Posted Apr 09, 2024 - 21:09 GMT+03:00
This incident affected: API, User App, Checkout, Partner Portal, and Webhooks.